Personalized items are neither returned nor exchanged.

For the remaining items, you have 15 days from the date of receipt of your order to request an exchange or refund via the contact form below.

Refunds are made in the form of a gift card or to the payment method used when ordering.

Return shipping costs are the responsibility of the customer.

All our shipments to Switzerland are sent by A+ mail which allows us to track the delivery.

All orders are prepared within 24 to 48 hours (except during promotional or holiday periods), in which case you will be informed directly when you check out.

For added assurance, Registered Shipping is also available when you place your order.

As soon as your order is ready and shipped, you will receive it the next day.

For Switzerland, we entrust your orders to the Post Office.

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For abroad, the delay can range from 4 to 10 days.

We entrust your orders to the local carrier.

The conditions for refunds/exchanges remain the same as for Switzerland.